After a visit, patients can be asked a single question — how likely are you to recommend us, 0 to 10 — by email and inside the portal. It’s the honest early-warning system: you hear about a rough visit before it becomes a public 1-star.
- A promoter (9–10) is invited onward to leave a public review — the good visits become reputation.
- A detractor (0–6) never gets a public-review push; instead the owner is emailed so someone can reach out personally.
- An optional comment lets the patient say what happened, in their words.
- Scores roll up so you can see the trend, not just single answers.