Comparison
DreamCRM vs Solutionreach
Patient reminders & engagement (the category veteran)
Solutionreach effectively invented automated patient reminders and still runs reliable SMS at serious scale. Twenty years in, the product is deep on messaging and surveys but dated around it: no website product, a legacy portal, and reviewer complaints about contracts and sync misfires. DreamCRM is the modern stack around the same jobs — with the website and portal included and month-to-month terms.
Reported pricing: Reported ~$329/mo per location; setup fees reported by reviewers (2025–2026). DreamCRM: $99–199/mo published, month-to-month.
Where Solutionreach shines
Real strengths — if these are your deciding factors, weigh them seriously.
Reminder reliability at scale
Battle-tested SMS/email reminder infrastructure with two decades of dental cadence built in.
Surveys & NPS tooling
Built-in patient satisfaction surveys are more developed than anything we ship today.
Broad PMS sync
Mature sync agents across the major server PMSs.
Where DreamCRM wins
Every claim verifiable in the product today.
The modern patient surface
A warm, mobile-first portal with self-reschedule, forms, and online payments — versus a legacy portal experience.
Website + SEO + careers + shop included
Solutionreach is comms-only; we replace the website vendor, the job board, and the storefront too.
No contract
Reviewers consistently cite Solutionreach’s term contracts. DreamCRM is month-to-month; leave whenever, your content exports with you.
One inbox
Portal messages and patient email merge per patient; reminders are one thread of a relationship, not the product.
Feature by feature
| Capability | DreamCRM | Solutionreach |
|---|---|---|
| Practice website included, edit-in-place editor | Yes Click any section of your live site to change it | No |
| Online booking from live availability | Yes Visit-type rules prevent wrong-length bookings | Partial Request-based scheduling in places |
| Patient portal in the clinic’s own branding | Yes Per-feature toggles + preview-as-patient | Partial Legacy portal |
| Unified patient inbox (portal + email threads) | Yes | Partial SMS-centric |
| Review collection & website testimonials | Yes Patient-written reviews feed your site | Yes |
| Recall & reactivation campaigns | Yes Email today; SMS on the roadmap | Yes Their heritage |
| Online store + membership plans | Yes Stripe payouts to the clinic’s own bank | No |
| Careers page + applicant tracking | Yes | No |
| PMS sync | Yes Open Dental two-way via the official API only | Yes |
| VoIP phones | No Keep your existing phone system | Partial Add-on offerings |
| Two-way SMS texting | No On the roadmap (carrier registration underway) | Yes Best-in-class depth |
| Month-to-month, no contract | Yes $99–199/mo flat | No Term contracts reported by reviewers |
Competitor details reflect public vendor materials and independent reviews as of June 2026 and may change — verify specifics with each vendor. We aim to be scrupulously fair: every vendor on this page is good at something, and we say so.
The bottom line
For pure reminder volume over SMS today, the veteran still delivers. For everything a patient actually touches — your website, booking, portal, reviews — and a price you can cancel monthly, DreamCRM is the modern answer.
Choose Solutionreach if
- Reminder reliability at scale matters most to you
- Surveys & NPS tooling matters most to you
- Broad PMS sync matters most to you
Choose DreamCRM if
- The modern patient surface is what you're missing
- Website + seo + careers + shop included is what you're missing
- No contract is what you're missing
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